Terms and Conditions
1. General
These General Terms and Conditions (GTC) set out the terms governing contracts between MOKKAA – Sarah (“we”, “us”) and you as the purchasing person (“you”).
To ensure inclusive language, these GTC use “you” or “purchasing person” instead of buyer, and “we/us” instead of seller/service provider within the meaning of the law.
If the content or effect of these GTC changes, you will be informed in writing (by email or post).
Note: These GTC apply to all contracts. If a contract contains provisions that differ from these GTC, the contractual agreement shall prevail.
2. Conclusion of Contract
We present our services on our website, via email and through other channels. This does not constitute a binding offer.
You may book services via our booking systems or request an individual offer.
A booking made via our booking system or the acceptance of an individual offer is binding for both parties.
Offers or commitments made via social media are not binding and do not constitute a contract.
You will always receive written confirmation of the contract by email or post.
Any project period stated in an offer serves as a provisional reservation for a maximum of 10 days. If the offer is accepted within this period, the project period becomes binding.
A binding booking may also occur without a prior offer if you make a payment (partial or full) or provide documents relevant to the collaboration, clearly indicating your intention to proceed.
By booking a service, you automatically accept these GTC.
3. Payment Terms
The price and payment terms are defined at the time the contract is concluded. If payment is not made, we may suspend or reduce services with immediate effect.
If you choose payment by instalments, the payment obligation remains in full even if the service is not used. Late payments may incur default interest of 5% and reminder fees of €15.
4. Delivery Conditions and Deadlines
Digital services are delivered free of charge by email or download.
Agreed delivery dates are set and met to the best of our knowledge. However, in cases of force majeure, illness or significant private or business reasons, deadlines may be postponed.
Compliance with deadlines also depends on your cooperation. Delays caused by missing or late content or feedback will result in corresponding schedule adjustments.
5. Prices, Quotes and Costs
Our prices apply on the condition that the agreed project scope does not change.
If the scope is expanded or exceeded, additional work will be charged at €200 net per hour or according to agreed package prices.
If you withdraw from the contract after a binding booking, we will charge an organisational fee of one third (⅓) of the agreed net amount.
Note: If specific project agreements or special project GTC (e.g. for website, branding or design pass projects) contain different provisions, these shall take precedence.
6. Typographical Errors, Corrections
Spelling or typographical errors will be corrected free of charge during the project period. After the included support period has ended, corrections are subject to a fee.
For print products, you will receive a proof for approval before printing. By granting print approval, you accept responsibility for the content and any resulting costs.
7. Retention of Title
All deliverables remain our property until full payment has been received. In the event of non-payment, we reserve the right to revoke usage rights.
8. Right of Withdrawal
A withdrawal is possible within 14 days of booking provided that the service has not yet commenced. Once the collaboration begins, the right of withdrawal expires.
9. Warranty
We do not guarantee specific economic or business outcomes. Results depend significantly on your cooperation.
10. Limitation of Liability and Legal Matters
We are not liable for technical failures, legal requirements (e.g. data protection, accessibility), economic losses or loss of profit.
Websites are created based on aesthetic and functional considerations. Legal reviews or guarantees regarding accessibility are not part of our services.
11. Usage Rights and Provided Materials
You receive usage rights to the final deliverables. Redistribution or sublicensing is prohibited.
You are solely responsible for image rights, licences and content provided.
12. Basis of Collaboration
Communication takes place primarily via email. Working location and working hours are freely chosen.
Unused drafts may be reused anonymously. Once published, we may use the results as references unless you expressly object.
13. Additional Provisions for Curated Online Resources
When purchasing curated resources, you acquire our curatorial service, not image rights. Use is at your own responsibility and subject to the licence terms of the respective third-party platforms.
14. Additional Provisions for Design Passes
Payment
Price: €2,800
100% payable in advance
Payment confirms the exclusive reservation of the design pass period
No services will be provided without payment
Service Period
The design pass is generally allocated to a calendar month (e.g. January, February).
By individual agreement between Sarah and the purchasing person, the period may be defined differently (e.g. mid-April to mid-May), but remains clearly limited in time.
Scope of Services
The specific services are agreed individually. Any listed services are examples only and may vary. There is no entitlement to specific individual services.
Cancellation / Rescheduling
The design pass is a time-based capacity booking.
Already booked and paid periods are non-refundable.
Rescheduling of the booked period is not possible.
15. Final Provisions
Swiss law applies. The place of jurisdiction is the registered office of MOKKAA.
Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
If you have any questions, you can contact us at hi@mokkaa.at
at any time.
Status: January 2026